77ace Privacy Policy

1. Introduction

77ace ("the Platform", "we", "us", "our") operates an online betting and casino platform accessible at https://77ace.club. This Privacy Policy governs how 77ace handles personal data collected from registered users ("you", "the User") and visitors to the platform.

This policy applies to all data collected through your use of the 77ace website, account dashboard, payment processes, customer support interactions, and any other touchpoint associated with the platform. It should be read in conjunction with the 77ace Terms & Conditions.

By registering an account or continuing to use the 77ace platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must not use the platform.

2. Data We Collect

77ace collects personal data through several channels. The categories of data we may collect include:

2.1 Registration Data

• Full name as it appears on your government-issued identification
• Date of birth (for age verification — 18+ requirement)
• Pakistani mobile number used for account registration and OTP authentication
• Email address (where provided)
• Chosen username and encrypted password
• City or province of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

2.2 Identity Verification (KYC) Data

• Pakistani CNIC (Computerised National Identity Card) number and scanned copy
• Proof of address documentation
• Proof of payment method ownership (e.g., JazzCash account screenshot, bank statement header)
• Selfie or photographic identity confirmation where required

2.3 Financial Data

• Payment method type and identifier (e.g., JazzCash wallet number, Easypaisa account, HBL account reference)
• Deposit and withdrawal transaction history
• Account balance history
• Bonus and promotion usage records

2.4 Usage & Technical Data

• IP address and approximate geographic location at time of login
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and features accessed within the platform
• Betting history — markets, stakes, odds, and outcomes
• Game play records for slots, live casino, crash, and wheel games

2.5 Communications Data

• Customer support chat and email correspondence
• Feedback, complaints, and dispute records
• Marketing preference settings

3. How We Use Your Data

77ace uses the personal data collected for the following specific purposes:

• Account management: Creating and maintaining your 77ace account, authenticating your identity at login, and managing your account settings and preferences.
• Identity verification: Conducting KYC checks to confirm age eligibility (18+ requirement), prevent duplicate accounts, and satisfy anti-money-laundering obligations.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods.
• Platform security: Detecting and preventing fraudulent activity, account sharing, bot usage, and other prohibited conduct as defined in the Terms & Conditions.
• Legal compliance: Meeting applicable regulatory requirements including anti-money-laundering (AML), counter-financing of terrorism (CFT), and data protection obligations.
• Responsible gaming: Monitoring account activity to identify problem gambling patterns and applying responsible gaming tools where appropriate.
• Customer support: Responding to support queries, complaints, and dispute requests submitted to the 77ace support team.
• Platform improvement: Analysing aggregated usage data (in anonymised form) to improve the platform, fix bugs, and develop new features for Pakistani users.
• Marketing communications: Sending promotional offers, PSL match-day alerts, and platform updates to users who have opted in to marketing communications. You may opt out at any time.

4. Legal Basis for Processing

77ace processes personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have contracted by registering a 77ace account — including account management, bet processing, and payment handling.
• Legal obligation: Processing required to comply with applicable regulatory requirements including KYC, AML, and data retention obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and the prevention of prohibited conduct, where such interests do not override your rights.
• Consent: Processing for marketing communications, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Third Parties

77ace does not sell, rent, or trade your personal data to third-party marketing companies. We may share your data with the following categories of third parties strictly for the purposes described in this policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers used to process your deposits and withdrawals. These providers receive only the data required to execute and verify your transaction.
• Identity verification services: Third-party KYC and AML compliance providers used to verify identity documentation. These providers process your data under strict data processing agreements.
• Game content providers: Software providers including Pragmatic Play, JILI, Evolution Gaming, Ezugi, and NetEnt who supply game content for the 77ace Casino. Game providers receive anonymised session data required for game delivery and certification compliance, not personally identifiable information.
• Technology infrastructure providers: Cloud hosting, CDN, and cybersecurity service providers who process data solely to deliver and protect the platform. All such providers are contractually bound to process data only as directed by 77ace.
• Legal and regulatory authorities: Where required by applicable law or valid legal order, 77ace may disclose personal data to regulatory bodies, law enforcement agencies, or courts.

6. Cookies & Tracking Technologies

77ace uses cookies and similar tracking technologies to enable core platform functionality and improve your experience. The categories of cookies used are:

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in across pages after completing the 77ace Login process. These cookies cannot be disabled without preventing access to the platform.
• Functional cookies: Store your preferences such as language settings, display options, and responsible gaming limit configurations.
• Analytics cookies: Collect anonymised data about how users navigate the platform (pages visited, time on page, error events) to help us improve the product. No personally identifiable information is included in analytics data.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from accessing the platform. Disabling analytics cookies will not affect your access or account functionality.

7. Data Security

77ace implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS 1.3 encryption for all data in transit between your device and the 77ace platform
• Encryption of sensitive data at rest, including KYC documents and payment method records
• One-way cryptographic hashing of all account passwords — 77ace staff cannot view your password
• Access controls restricting personal data access to authorised personnel only, on a need-to-know basis
• Continuous monitoring for anomalous login activity and security threats
• Regular security assessments and penetration testing by independent security providers

While 77ace employs robust security practices, no system is entirely immune to risk. In the event of a data breach that poses a risk to your rights, 77ace will notify affected users and relevant authorities in accordance with applicable obligations.

You are responsible for maintaining the security of your own 77ace Login credentials. Do not share your password or OTP codes with anyone, including persons claiming to be 77ace support staff.

8. Data Retention

77ace retains personal data for as long as necessary to fulfil the purposes described in this policy, subject to the following retention periods:

• Active account data: Retained for the duration of your active 77ace account relationship.
• KYC and identity verification data: Retained for a minimum of five (5) years following account closure, in accordance with applicable anti-money-laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years following the date of transaction.
• Support and complaint correspondence: Retained for a minimum of three (3) years following resolution of the relevant issue.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

9. Your Rights

As a 77ace user, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data 77ace holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data. Note that certain data must be retained for regulatory compliance purposes and cannot be erased upon request.
• Right to restrict processing: You may request that 77ace restrict processing of your data in specific circumstances while a complaint or correction request is under review.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to 77ace.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests. 77ace will review such objections and cease processing where your rights override our legitimate interests.

To exercise any of the above rights, please contact 77ace support. We will respond within a reasonable timeframe. Identity verification may be required before processing data access or deletion requests.

10. Children's Privacy

77ace is strictly an adult platform. Access to the platform is limited to persons aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a user who is under 18, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be subject to review in accordance with our Terms & Conditions.

If you are a parent or guardian and believe a minor has registered a 77ace account, please contact our support team immediately so we can investigate and take appropriate action.

11. Third-Party Links

The 77ace platform may contain links to third-party websites or services in the context of game providers, payment processing, or regulatory information. This Privacy Policy applies solely to data processed by 77ace. Third-party websites and services operate under their own privacy policies, which 77ace does not control and is not responsible for. We recommend reviewing the privacy policy of any third-party service before submitting personal data to it.

12. Changes to This Privacy Policy

77ace reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform functionality. Any revised policy will be posted on this page with an updated effective date. Where changes are material, 77ace may notify registered users via the mobile number or email address associated with their account.

Your continued use of the 77ace platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with a revised policy, you must cease using the platform and may request account closure.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how 77ace handles your personal information, please contact our support team. All privacy-related requests are handled by our dedicated data compliance team.

Email: [email protected]

Email addresses on this page are displayed as plain text for informational purposes only and are not clickable links.

Our support team operates 24 hours a day, 7 days a week, and will acknowledge privacy requests within a reasonable timeframe.